Terms of Service

These terms of service (the “Terms”) form a binding agreement between you and MentionOS (“MentionOS”, “we”, “us”, “our”). They govern your access to and use of our Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) services, whether you use them through the platform at app.mentionos.ai (the “Platform”), through a free audit, or in any other way (together, the “Service”).

If you accept these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” means that entity.

The Service is provided business to business. We do not offer it to consumers, and consumer protection rights — including the statutory 14-day right to cancel a distance contract — do not apply.

If you do not accept these Terms, you must not use the Service.

MentionOS is an autonomous AEO agent. We provide Answer Engine Optimisation (AEO) and Generative Engine Optimisation (GEO) services, and we provide nothing else. The agent:

• monitors how ChatGPT, Perplexity, Gemini and Google AI answer questions in your category;
• interprets the results and reports what has changed, and why;
• drafts articles and, where you authorise it, publishes them to your own site;
• produces technical remediations — robots.txt directives, llms.txt files and structured data — for you to apply; and
• maintains a single agent thread across the Platform, email and any channel you connect.

We develop the Service continuously and may add, modify or withdraw features. Where a change would materially reduce core functionality, we will give you reasonable notice before it takes effect.

You must provide accurate registration details and keep them up to date.

You are responsible for maintaining the confidentiality of your credentials and for all activity carried out under your account. Notify us at support@mentionos.ai promptly if you suspect unauthorised access.

Each subscription covers the brands permitted by its plan. To monitor more brands than your plan allows, change your plan or take out an additional subscription.

You must be at least 18 years old to hold an account.

You must not, and must not permit any third party to:

• use the Service in breach of any applicable law or regulation;
• infringe the intellectual property, privacy or other rights of any person;
• introduce malware, or attack, overload, probe or otherwise disrupt the Platform or its infrastructure;
• attempt to access data, accounts or systems you are not authorised to access;
• copy, resell, sublicense, rent or otherwise commercially exploit the Platform, or reverse engineer, decompile or disassemble any part of it except to the extent that applicable law prohibits that restriction;
• use the Service to develop a competing product or service, or to benchmark it on behalf of a competitor;
• monitor a brand or website that you neither own nor are authorised to represent; or
• scrape, crawl or use automated means to extract data from the Platform, except with our prior written consent.

Breach of this section entitles us to suspend or terminate your account under Suspension and termination.

You retain all ownership of your Customer Content, which includes your brand data, product data, site content and the drafts the agent produces for you.

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process and transmit your Customer Content, and to disclose it to the sub-processors identified in our Privacy Policy, in each case solely to the extent necessary to provide the Service to you. The licence ends when your Customer Content is deleted.

When you connect a store or website, you instruct us to act on your behalf in relation to it. You either approve each action individually, or you enable autopilot and accept the schedule you have configured.

You are the publisher. You are responsible for all material that appears on your site, and you should review each draft before it goes live.

You warrant that you have all rights necessary to grant the licence above, and that your Customer Content does not infringe any third-party right or breach any applicable law.

We may use aggregated and anonymised statistics derived from use of the Service to operate, secure and improve it. Such statistics cannot identify you, your brand or your Customer Content.

The agent relies on AI models operated by third parties. Those models are probabilistic, they make mistakes, and their providers revise them without notice.

• We give no warranty that any score, response, recommendation or draft produced by the Service is accurate, complete, current or fit for a particular purpose.
• We do not guarantee any outcome — including a mention, a citation, a ranking or a position in any AI answer. No provider of AEO or GEO services controls what an AI assistant says.
• AI models can generate material that resembles the work of third parties. You are responsible for reviewing each draft, and for the consequences of publishing it.

You should treat the output of the Service as informed analysis to be reviewed, not as a statement of fact. The decision to publish always rests with you.

We offer more than one plan, and our plans change from time to time. Your fee, plan and billing period are those presented to you at the point of subscription, and they remain visible on your billing page.

Where we offer you a founder or beta rate, that rate applies for as long as your subscription continues without interruption.

Payments are processed by Stripe. Your subscription renews automatically at the end of each billing period until you cancel it.

You may cancel at any time from your billing page. Cancellation takes effect at the end of the billing period for which you have already paid: you retain full access until that date, and we do not charge you again.

We do not refund any part of a billing period. If you consider that something has gone wrong, email support@mentionos.ai. We review every complaint individually and may, at our discretion, make an exception in a serious case.

All fees are exclusive of VAT and any other applicable sales tax, which we add where it applies.

If we change the fee for your plan, we will give you at least 30 days’ notice by email. The change takes effect from your next billing date, and you may cancel before that date.

If a payment fails, we will retry it. If payment continues to fail, we may suspend the Service until a valid payment method is provided.

A free audit requires no payment card.

Parts of the Service are provided in beta. Beta features are made available for evaluation, may contain defects, may not perform as described, and may be modified or withdrawn at any time.

Beta features are provided without warranty of any kind. We welcome reports of anything that appears wrong, and early reports are the most valuable to us.

We and our licensors own all intellectual property rights in the Platform, the software, the design, the MentionOS name and our marks. Nothing in these Terms transfers any of those rights to you.

We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes for the duration of your subscription, subject to these Terms.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them to develop the Service, without obligation or compensation to you.

The Service interoperates with third-party products, including Shopify, WooCommerce, Webflow, Framer, WordPress, Slack and Stripe. Your use of those products is governed by their own terms, not by these Terms.

We do not control those products. If a third party changes or restricts an interface, or ceases to make it available, a dependent feature may be degraded or withdrawn. We will notify you and provide an alternative where we reasonably can.

You may close your account at any time.

We may suspend or terminate your account where you breach these Terms, where you fail to pay, or where your use presents a risk to the Platform, to us or to another customer. Where it is reasonable to do so, we will give you notice and an opportunity to remedy the breach first.

On termination your right to use the Service ends immediately. We mark your data deleted at once and permanently erase it 30 days later, as described in our Privacy Policy. Export anything you wish to retain before you close your account.

The sections on intellectual property, disclaimers, limitation of liability, indemnity and governing law survive termination.

We take reasonable care to keep the Service available and accurate. Beyond the commitments expressly given in these Terms, the Service is provided “as is” and “as available”.

To the fullest extent permitted by law, we exclude all implied warranties, conditions and terms, including any implied warranty of satisfactory quality, merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free or secure against every threat, or that it will produce any particular commercial result.

Nothing in these Terms limits or excludes either party’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above:

• neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, goodwill, anticipated savings, or lost or corrupted data, in each case whether arising in contract, tort (including negligence) or otherwise; and
• our total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to the total fees you paid us in the 12 months preceding the first event giving rise to the claim.

These limits reflect the price of the Service and the allocation of risk between us, and both parties accept them as reasonable.

You will indemnify us against all losses, damages, liabilities and reasonable legal costs arising from any third-party claim relating to your Customer Content, your use of the Service, or your breach of these Terms.

We will notify you of any such claim promptly, allow you to control its defence and settlement to the extent the law permits, and provide reasonable assistance at your cost. You may not settle a claim in a way that imposes an obligation on us without our prior written consent.

We may amend these Terms from time to time. The date of the most recent revision appears at the top of this page.

Where an amendment is material, we will give you at least 30 days’ notice by email. Continued use of the Service after the amendment takes effect constitutes acceptance of the amended Terms. If you do not accept them, cancel your subscription before that date.

These Terms, and any dispute or claim arising out of or in connection with them, including any non-contractual dispute or claim, are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

If any provision of these Terms is held to be invalid or unenforceable, it is severed and the remaining provisions continue in full force.

Our failure to enforce a provision is not a waiver of it. You may not assign or transfer these Terms without our prior written consent; we may assign them to an affiliate or to an acquirer of our business.

These Terms, together with our Privacy Policy, constitute the entire agreement between us in relation to the Service, and supersede any prior understanding on that subject. Nothing in these Terms confers a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999.

Legal enquiries: legal@mentionos.ai

Support and complaints: support@mentionos.ai

MentionOS is registered in the United Kingdom.